Frequently Asked Questions
Frequently Asked General Questions
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To join, sign up online nowPayment Options
Here at Reynolds Australia , we like to make ordering as convenient as possible. Therefore, we offer multiple types of payment: Credit Card, PayPal, Afterpay, Zip Pay & Google Pay. All are simple, secure and instant. If you are having any issues with checking out, please see the above “Support Local” section, or get in touch via email or live chat.
Refunds are processed within three working days of approval, to the same account as the original order payment. Please allow up to five days for the funds to appear in your account due to processing from your financial institution. Refunds where Afterpay was used as the payment method are also processed by us, although the funds are returned by Afterpay, so timing may vary.
Visit your preferred payment provider for their payment and refund process:
PayPal
Afterpay
Zip
Google Pay
Returns Process
Not sure about your purchase? No worries!
We understand that you might change your mind about the products you have purchased. Our returns policy allows you 30 days to return any unwanted item at your own cost. Products you are returning must be in their original and unused condition and in the original packaging.
Please ensure you do not compromise the original packaging or tags otherwise we will be unable to accept your return. You may return the item for a full refund. Please get in touch with us via email before returning:
Email: info@bikechain.com.au
Find more information on our returns policy found out more information now
Get in touch with us
Can’t find what you’re looking for? We’d be happy to assist with any questions you have! Reach out to the team today.
You can enquire through our online form here
